Postponement FAQs
Is my registration fee valid for the new dates in October 2022?

Yes, all registrations to the Symposium, as well as oral and poster presentations are automatically moved to the new dates.

My registration was managed by a sponsor or agency, what should I do?

From our side your registration is still valid.
Please get in touch with your sponsor or agency to arrange your participation in October 2022.

Unfortunately I will not be able to attend the Symposium in October 2022, can I be reimbursed?

Yes, refunds (less AUD$75.00+GST for taxes and administrative expenses) will be granted to those delegates unable to attend.
Please email the DC2020 registration team to cancel your attendance: register.dc2020symposium@arinex.com.au

I cancelled my registration but I will be able to attend on the new dates, what should I do?

If you already received the reimbursement of your registration fee, please contact us. You will be able to register at the same rate you have registered earlier.
If you didn’t receive the reimbursement or an email stating that we are working on it we will not continue your cancellation process and your registration will remain valid for the new dates.

What should I do with my travel and hotel booking?

If you arranged your hotel booking through the Symposium website please email: register.dc2020symposium@arinex.com.au

If you managed your travel and/or hotel arrangements personally, please get in touch with the airline/train company and hotel, explaining the situation to them. You should be able to reschedule your bookings without charge.

You can find an official letter from the Symposium that states the new dates here. The COVID-19 is the reason for these dates moving and should be accepted as good reason by all suppliers. Please download this letter and hand it together with your dates moving request.

If you booked travel and hotel through a travel agency you must refer to the agency directly. Please download the official letter from the Symposium that states the new dates. The COVID-19 is the reason for these dates moving and should be accepted as good reason by all suppliers. Please download this letter and hand it together with your dates moving request.

Hotel, airline company or travel agency did not accept to reschedule or reimburse my booking for free, will the Symposium reimburse me?

Neither the DC, nor the Symposium Organising Managers can be responsible for financial engagements taken by third parties. The social instability and travel limitations caused by COVID-19 outbreak are good reasons for the Organising Managers to move the Symposium to future dates in order to guarantee the wellbeing and safety of all delegates, staff and suppliers involved in this event.

The new Symposium date of October 2022, will my VISA be still valid in those dates?

Please check on your VISA the validity dates, unfortunately you may have to apply for a new VISA.
A new invitation letter as well as the postponement letter will be available to download shortly.

I have a presentation scheduled during the Symposium, what will happen with it?

Yes, you will be able to modify, re-submit or withdraw your abstract from the submission portal.
Guidelines on this will be available shortly.

I booked a tour through the Symposium website, what will happen with it?

All bookings via the registration form were an Expression of Interest only. If you confirmed and paid for your tour with the travel agency directly, please get in touch with the agency that is managing our pre and post Symposium tours.